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Escalation Engineer

Richardson - Texas

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Overview

Transforming the wireless industry is dependent on the strength of innovation. At CommScope, we recognize the role of technology in redefining the way that we live; it's why we're not afraid to take on new challenges. Our team of engineers, whether early in career or experienced, are committed to showcasing the power of CommScope innovation. From opportunities in software, electrical, quality or mechanical - we have positions that support our end to end technology. So what's it like to work with us? Find out how you can use your engineering skills to make your mark on the world.

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Success Profile

What makes for a successful Engineer at CommScope? Check out the traits below to see if you have the right mix.

  • Analytical
  • Results-Driven
  • Collaborative
  • Multi-Tasker
  • Team Player
  • Problem-Solver

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Why We Work Here

Woman smiling

"I love working for CommScope because of the amazing opportunies for growth and development in the video (cable) marketplace, particularly as a female engineer. I am on the front lines of new endeavors for CommScope in the cable marketplace allowing me to advance my knowledge and expertise while still pursuing other opportunities."

Christin Principal Technical Support Engineer
Man smiling with pen in hand and writing in notebook

"I am excited to come to work because innovating is the core of what I do. Working towards next generation products in advanced technology and CommScope's ecosystem. Each day we are problem solving and it keeps me going."

Jala Staff Support Engineer
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"My background is in Physics. I love everything telecommunications. So for my job to be at the forefront of it and now have the opportunity to collectively solve wireless, wired, massive, private, and business telecommunication problems and develop new telecommunication technology in the process is an offer I could not pass."

Norbert Software Engineer
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"My job is rewarding to know that my work helps make other people's jobs easier and creates high quality products for our customers."

Paige Manufacturing Automation Engineer II
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"The best part of working at CommScope is the people that I work with; this is a place that all work together on the same goal to succeed."

Troy Principal Test Engineer

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Career Journey

CommScope offers many career paths to support your immediate and future success. Below is an example of the first few progressions you could have in your Engineering career.

  • Engineer leads to Engineer II.
  • Engineer II leads to Staff Engineer.
  • Staff Engineer leads to Senior Staff Engineer.
  • Senior Staff Engineer leads to Principal Engineer.
  • Principal Engineer ends this branch.

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Comprehensive Benefits

  • Healthcare

  • Well Being

  • Retirement Plans

  • Life & Disability

  • Vacation & Leave

Specific benefits vary from country to country.

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Job Details

Job ID 61653-en_US

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

Ruckus Networks a CommScope BU is seeking a Escalation Engineer who is passionate about making pioneer smart Wi-Fi products. These products enable carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services. 

How you'll help us connect the world:

You should be comfortable with the entire wired and wireless networking design and implementation. The candidate will have strong background and experience in L2, L3, L4-L7, 802.11, routing and tunneling.

You will be working with our team in Sunnyvale to build cloud Wi-Fi software features. Your primary focus will be on the customer field related issues, and ensure high quality of Ruckus product. We care about our customers and our customers’ end users’ experience.

Come be on our team and help build the smartest Wi-Fi product in the world.

Requirements:

  • You must be a great teammate to interact with developers, customer support and field engineers are required.
  • Strong analytical skills and debug capability
  • Strong background with network testing and troubleshooting experience.
  • Good WiFi knowledge and various authentication protocols
  • This position requires a minimum of 5 years of QA Engineering, network design, software, or systems test along with the Bachelors Degree.

You'll excite us:

Cloud product development and testing background is plus

 if you have Cloud product related experience 

Why Ruckus a CommScope BU?

Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what’s next. We provide our employees with opportunities where they can innovate and build, while growing and developing their careers. We thrive with change and know the value diversity plays in bringing forth new insights and generating better solutions.

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.

6165361653

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Be Aware: Job scams and internet fraud are increasing. Learn how to recognize and avoid job scams.

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