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MTDC Programs Manager (Remote)

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Job ID 55911 Location - North Carolina

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

We are currently recruiting for a MTDC Programs Manager to join our team. This role can be based anywhere in the US.

Job Summary:

The Global Channel Program Manager is responsible for administering and managing global programs that support the development, optimization and ongoing evolution of CommScope’s distributors and solution providers. The successful applicant must demonstrate the proven ability to work in a team environment, administer and optimize global program elements such as MDF, SPIF programs, Demo Equipment and other incentives. This individual must have a customer-first philosophy and demonstrate strong collaboration and customer service skills working closely with field teams, vendor partners and channel partners directly.

Duties & Responsibilities:

  • Own and administer the channel partner Marketing Development Funds (MDF) program.
  • Duties include approving funding requests, deciding on program exception request, and managing escalations.
  • Additionally, the Program Manager must drive process efficiencies such that more ownership is pushed to the supporting vendor.
  • Own and administer the Funded Heads program.
  • Ensure adherence to the program budget.
  • Track current spend and forecast future spend in Excel spreadsheet and pivot tables.
  • Work with Sales on new requests for additional Funded Heads.
  • Coordinate and complete quarterly business reviews with each participating partner.
  • Own and administer CommScope’s Rewards SPIF program.
  • Manage requests for claim exceptions with vendor.
  • Manage payment of vendor through SAP Invoice system.
  • Provide input into new proposed SPIF promotions.
  • Own and administer partner Demo equipment program.
  • Manage approval of demo requests.
  • Provide insight into program usage.
  • Adhere to approved budget.
  • Provide regular reporting and visibility of programs to the leadership team.
  • Work with channel marketing to update and maintain all program related marketing collateral regarding these programs
  • Design and evolve processes for the various program elements
  • Work closely across the Enterprise business to recommend integration and business efficiencies.
  • Create training modules for the program elements and ensure field teams and partners are appraised of any changes to the tools or programs.
  • Track and report monthly partner incentive reports to finance in support of monthly accruals.
  • Participate in monthly calls to the GEO sales team on updates pertaining to the various program elements.

Qualifications:

  • A completed Bachelor’s Degree or equivalent work experience and 5+ years of relevant experience required.
  • 5+ years of Partner program experience required.
  • Large program incentive management experience/background preferred.
  • Intermediate or advance knowledge of MS Office - Excel (including pivot tables), Power Point and Outlook
  • Excellent customer service skills
  • Communications skills: Must have the ability to communicate, through verbal and written communications, company policies and processes, provide direction and establish rapport with partners and all levels of field sales and sales management. Customer first focus.
  • Global travel, up to 20%

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.

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